ConsumerAffairs is a marketplace for life’s hardest purchases. We help consumers make smart buys in moments of need.
Every month millions of consumers turn to ConsumerAffairs for help with considered (often emotional), need-based purchases and we connect them directly to curated brands. Brands use our SaaS tools to manage their reviews, their presence on ConsumerAffairs, communicate with consumers and generate revenue.
We are a diverse team located remotely across the U.S. and internationally. We are fast-paced and “GRIND” our core values: Generate Ownership, Resolve Through Data, Invent with Grit, Network to Win and Deliver Impact Daily.
ABOUT THE JOB:
Under the Director of User Experience, the Principal User Experience Designer works to improve conversion and experience of ConsumerAffairs.com for our customers. Principal User Experience Designer responsibilities include gathering baseline data, user requirements, designing graphical elements, and creating measurable improvements. To be successful in this role, the Principal UX Designer should have experience with design software, wireframe tools, visual design, and conversion optimization Ultimately, the Principal UX Designer creates both functional and appealing features that address our company goals and help us grow our customer base.
RESPONSIBILITIES:
- Lead projects across the entire product life cycle from conception to production
- Gather and evaluate user requirements in collaboration with product managers and engineers
- Illustrate design ideas using storyboards, process flows and sitemaps
- Design graphic user interface elements, like menus, tabs and widgets
- Build page navigation buttons and search fields
- Develop UI mockups and prototypes that clearly illustrate how sites function and look like
- Create original graphic designs (e.g. images, sketches and tables)
- Prepare and present rough drafts to internal teams and key stakeholders
- Identify and troubleshoot UX problems
- Participate in user testing and use findings to inform product and design decisions
- Conduct layout adjustments based on user feedback
- Adhere to style standards on fonts, colors and images
- Meet professional obligations through efficient work habits such as meeting deadlines, honoring schedules, coordinating resources in an effective and timely manner and demonstrate respect for others.
- (These responsibilities are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required)
Requirements
Education/Licensure/Certification:
- BSc in Design, Computer Science or relevant field
Experience:
- 7 + years experience as a Principal User Experience or Principal Product designer
- Conversion optimization experience
- Portfolio of interaction and visual design projects that demonstrates a holistic view of product experience
Knowledge, skills and abilities:
- Strong time-management skills; must be able to work in a fast-paced environment
- Up-to-date knowledge of design software like Figma, Sketch, Adobe Illustrator, and Adobe Photoshop, Invision
- Team spirit; strong communication skills to collaborate with front-end engineers, product managers, and various stakeholders
- Stands up for decisions, takes responsibility for results, and shares both good and bad outcomes transparently.
- Demonstrates a relentless focus on results with a commitment to deliver; Always starts with a "Let's go GRIND it out" attitude.
- Takes decisive action, and confidently changes course if unsuccessful
- Displays a growth mindset to continually improve; encourages everyone around them to to be tenacious and never settle.
- Constantly seeks feedback to improve; Focussed on solving issues,
- Acts with urgency; delivers top results in hours and days instead of weeks and months.
- Relentless in their pursuit of success and possesses the willpower to embrace challenges as opportunities.
CORE VALUES:
(our daily GRIND)
GENERATE OWNERSHIP
Responsibility creates the freedom to quickly deliver value, we make no excuses, and consistently improve results.
RESOLVE THROUGH DATA
We make data-driven decisions, think systematically about ROI and resolve complexity to drive results
INVENT WITH GRIT
We are intellectually curious, create, take smart risks and grind out results because Fortune Favors the Bold.
NETWORK TO WIN
We foster diversity, build trust through collaboration, close the loop, get to the bottom-line and turn debate into action and results.
DELIVER IMPACT DAILY
We grind it out deliver important work, are efficient, have a relentless sense of urgency and drive results
PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS:
- Location: Remote/ Tulsa/ Seattle
- Frequency of travel: Occasional travel may be required for meetings, training and/or conferences.
- Light physical activities and efforts required in working within an office environment.
